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Guest reviews

Guest rating: 94% ( 57 guest reviews )

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Guest rating: 4/5

17/12/2016

"H10 waterloo"

clean rooms, we were upgraded to room on 11th floor as had a problem shutting our balcony windows, no trouble. great view of the shard from our room. Terrace bar had great views although limited menu for bar snacks. All staff very helpful, had welcome glass of cava on arrival. Power shower with complementary products

Guest rating: 4/5

23/10/2016

"Great location and lovely room"

Guest rating: 5/5

3/9/2016

"Great views Excellent breakfast choice"

Guest rating: 4/5

31/5/2016

"Fantastic breakfast gave each day a super start. "

Comfortable rooms and welcoming hotel gave a great base for our London wanderings.

Guest rating: 5/5

30/5/2016

"Great Little Hotel"

Modern and comfortable hotel a short walk from Waterloo Station - highly recommended.

Guest rating: 5/5

1/5/2016

"Excellent "

Great rooms, well laid out with brilliant service and attention to detail. Couldn`t argue with the price brilliant value for money.

Guest rating: 4/5

30/4/2016

"-"

A great location which was really easy to find after leaving the station. Clean, smart,comfortable bed, friendly staff and a great breakfast! Thank you H10 Waterloo.

Guest rating: 5/5

16/4/2016

"Wonderful"

The staff were friendly and very helpful with providing xxxxxions & route maps.There was a problem when we first arrive in that we were allocated a standard when in fact we had booked/paid for a delux room. This was swiftly rectified.

Guest rating: 4/5

31/1/2016

"Comfortable "

Guest rating: 4/5

19/1/2016

"Very good value for money and I liked the Sky Bar very much"

Guest rating: 5/5

14/1/2016

"A great reasonably priced hotel with a real contemporary feel!"

Guest rating: 4/5

6/12/2015

"Nice hotel, Great staff"

I stayed here on a solo trip to London and found it to be comfortable and spotlessly clean.For me personally it was a great location close to Waterloo station and a short walk to south bank. The room was very good considering what I paid for it. The only down point was the lack of sleep through the constant sirens going up and down the road through the night but I was on the 2nd floor and right on the Waterloo Road so maybe different if you were on a higher floor.But it wouldn`t stop me going back there, It`s a nice hotel but the real plus for me were the staff who were so welcoming and friendly and nothing was too much trouble for them. Must recommend the Scooter cafe which is in Lower Marsh which is just off Westminster Bridge road, good coffee and very quirky and is only a 10 min walk away.

Guest rating: 5/5

9/11/2015

"Modern, fresh, clean and welcoming"

A very modern hotel, very clean and well presented throughout. All the staff that we encountered were very friendly and seemed genuinely welcoming. We would definitely use this hotel again for future trips to London.

Guest rating: 5/5

6/11/2015

"-"

Hotel was exellent but would have had an exceptional rating if there had been more breakfast tea bags in room and decent sized teacups.

Guest rating: 5/5

8/9/2015

"-"

very smart and great design ; thoroughly clean ; well-trained and courteous staff ;

Guest rating: 5/5

25/5/2015

"Outstanding value from a hidden gem"

Payed for a city view, we were not disappointed on 12 th floor looking out towards the shard and Canary Warf. Five minutes walk from tube station. On arrival glass of Carva which was a nice touch. Staff also very helpfull, polite, also paid for breakfast which also did not disappoint. There were so many choices and styles of food. Rooftop bar and resturant also good and reasonably priced. Would recommend and will be retuning.Paul

Guest rating: 5/5

10/5/2015

"Great Hotel Find"

Although a little distant from central London, found this hotel to be just in the right location fortheatregoersheading to the Old Vic in Waterloo Road, like our little party was intending to do. Not only that I was pleasantly surprised with the high quality of this Hotel and the efficiency of its staff. Very good value for money in my opinion.

Guest rating: 5/5

9/4/2015

"Excellence"

Wonderful reception from start to finish. Highly recommended

Guest rating: 5/5

28/3/2015

"Fantastic room"

Can`t believe we had such a lovely room. Sky bar was great although you can not sit outside later in the evening Overall fab hotel lovely and clean

Guest rating: 4/5

22/3/2015

"Pleased with room & great breakfast"

Guest rating: 5/5

2/3/2015

"-"

Great location. Modern design, which I loved. Comfortable bed. Very friendly staff and fantastic breakfast in the morning.

Guest rating: 4/5

21/2/2015

"Could be better with the little things"

I`ve stayed here twice and it`s the little things that gripe - like no water in the rooms...... like no water in the gym fridge when on the previous visit there was....... like I stayed 2 nights and ate my room biscuits on night 1 but didn`t get them replaced for the second night. At £270 I`d have expected all these `little things` that most other hotels get right.......... It`s a very nice hotel and the rooms are lovely; I just expect these little things not to be overlooked.

Guest rating: 4/5

14/12/2014

"-"

Hotel itself very good. But was woken by fire alarm at 5.30am going off intermittently for over an hour. We went downstairs to fire point but staff did not know what was going on. Later found out that someone was smoking in there room. This was such a shame as we were celebrating a special birthday. As like all other guest we were not impressed.

Guest rating: 4/5

14/12/2014

"Friendly hotel great location and great room"

Location perfect

Guest rating: 5/5

1/12/2014

"Good location. Excellent standard and facilities."

Guest rating: 5/5

30/11/2014

"Very nice stay"

Hotel exceeded expectations on every front.Great location for seeing London sites.

Guest rating: 4/5

30/11/2014

"Good location"

The hotel is located in a very central area.clean rooms and good beds. Not all rooms get views of London Eye or big Ben and this should be stated on the hotel description.

Guest rating: 5/5

20/11/2014

"-"

we thought the hotel was very good, bright, cheerfull very new the staff were attentive a nice touch was the glass of wine at check in and the room was excellent, very clean would stay there again

Guest rating: 5/5

3/11/2014

"Nice - just as it should be"

Friendly, stylish, clean and discreet - a great find.

Guest rating: 4/5

26/10/2014

"Very Comfortable Stay"

Lovely Hotel, nice room with comfy bed and great views over london (10th Floor). Friendly reception staff but unfortunately not the bar or restaurant staff, need some charm school lessons. Only stayed one night on a very good deal. Although there was a great variety for breakfast the cooked food was undercooked and very luke warm to cold. Need new chefs!!! Far enough away from Waterloo station to be out of the bedlam but easily a walkable distance about 10 minutes. Unfortuantely the ambulance station is just around the corner with sirens going past often, all be it not for long but do wake you up if not in deep sleep.

Guest rating: 4/5

25/10/2014

"Lovely modern hotel, great facilities, avoid the room-service lasagne! "

I found the staff to be very helpful, easily switched my room to one with a bath, lovely room decor with very modern facilities. The coffee maker and iPod stereo was a nice touch, as well as free wifi. The bed was extremely comfortable, I didn`t want to leave. My only disappointment was the poor quality of the food for room-service, something that was expensive but quite bland in taste, and it didn`t match the impression of the rest of the hotel. Overall a high-quality hotel that I`ll be returning to.

Guest rating: 5/5

11/9/2014

"Lovely room which has everything you need"

Loved the large bathroom and layout of the room, the toiletries offered where great as I had forgot a few things. Did not use the breakfast facilities but overall great hotel and would recommend to a friend.

Guest rating: 4/5

7/9/2014

"good hotel"

bit dissapionted with the sky bar, seems if you don`t book a table in advance you can`t enjoy it,also a minimum of twelve persons at a time allowed, other than that a good value hotel breakfast was good and the lambeth north tube which is a five minute walk takes you onto the west end. give it seven out of ten.

Guest rating: 5/5

17/8/2014

"fantastic "

superb hotel great room with great views 10 minute walk to waterloo

Guest rating: 5/5

18/7/2014

"Excellent value comfortable clean modern hotel with a good feel"

Guest rating: 5/5

13/7/2014

"Fantastic and will be 1st choice when looking to book"

Guest rating: 5/5

22/6/2014

"Fabulous hotel"

We are so pleased to have discovered this hotel, its near Waterloo, on a good bus route, it is spotless with lovely modern decor.We were greeted by two really friendly helpful and efficient ladies (Alice and Maura) who gave us a delicious glass of Cava while they booked us in, We had a lovely room on the top floor with a view of the London Eye. Lots of little extras that some hotels don`t bother with now ie shower gel shampoo conditioner toothbrush razor and shaving balm shoe polish. Nice Kenco coffee and twinings tea. And also a mini bar. 24 hour room service. Will definately be booking in there again.

Guest rating: 5/5

9/6/2014

"Everything we could expect (and a bit more) for the price"

I`m not a big review writer. However to summarise - stayed with wife for Sat night (about £150). Greeted with glass of cava. Room had nice view over City. Bed big and comfy. Bathroom and bedroom had all we needed. Breakfast included and was very tasty - good `full English` plus fresh pastries etc. Very convenient location for everything (unless you want to stay in the West End). Perfect for us.

Guest rating: 5/5

24/5/2014

"Highly recommend"

Very clean, very comfortable bed, all that you need, very well thought out, recommend.

Guest rating: 5/5

7/4/2014

"H10 - Waterloo: excellent hotel "

Booked this hotel based on the other good reviews I`d seen on the website, and very glad I did! lovely comfy bed, free glass of fizz on arrival, spacious room with cityscape view, and very conveniently positioned to both Waterloo station and Lambeth North tube. Ideal walking distance over the bridge to the West End as well. Very good hotel option, will definitely stay there again.

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Sat:9am-5.30pm. Sun:10am-9pm.

'Guest rating' explained

We invite all guests to rate and review their chosen hotel upon departure.

To ensure our guest evaluation is always up to date and to allow for hotel improvements, our guest rating is the mean of the most recent 100 assessments.