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Guest reviews

Guest rating: 94% ( 989 guest reviews )

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Guest rating: 5/5

18/12/2016

"Royal Horseguards"

The hotel was clean and beautifully decorated. The staff were extremely polite and helpful especially the doorman. The room was lovely and the bed extremely comfortable. I would highly recommend to all my friends.

Guest rating: 4/5

29/11/2016

"Excellent service"

The staff were attentive but discrete. The room was well equipped and clean. There were some issues with the room but they were more to do with the fact that the Hotel is showing its age. Breakfast was excellent a massive rage of choices. Something for everyone.

Guest rating: 5/5

28/11/2016

"-"

Hotel excellent staff very helpful - rooms clean and comfortable and location was close to Big Ben and Buckinghampalace

Guest rating: 5/5

13/11/2016

"Five stars not enough"

This hotel was outstanding. From greeting to booking out we could not fault this hotel. Luxury at its best

Guest rating: 5/5

6/11/2016

"Loved it, in perfect location for west end and theatres."

Friendly helpful staff and very comfortable room. Tiny negative: the lid of the teapot fell off or shut when filling with boiling water, it needs scrapping. We would not hesitate in booking again

Guest rating: 5/5

30/10/2016

"Excellent hotel and river view"

Guest rating: 5/5

17/10/2016

"excellnt all round"

lovely rooms, great staff, beautifully appointed, wonderful location

Guest rating: 5/5

14/10/2016

"Staff attention to detail was very impressive."

Guest rating: 5/5

15/9/2016

"The best"

Been a few times before and are still amazed at the value you get

Guest rating: 5/5

29/8/2016

"Amazing hotel. The standard of rooms and quality of service were outstanding. "

Guest rating: 5/5

29/8/2016

"Friendly, luxurious and the perfect location."

Guest rating: 5/5

14/8/2016

"Very nice"

Lovely room, comfortable bed.

Guest rating: 5/5

12/8/2016

"Beautiful hotel, very luxurious "

Staff were friendly and helpful. Excellent facilities and good food. Breakfast purchased separately on arrival as we had booked room only.

Guest rating: 2/5

7/8/2016

"Parking"

Booked in advance for husbands birthday, when made booking specifically asked for a hotel that we can park as do not do underground and will be driving into london. Was stated £38 to park in car park near by or £50 for valet to take car. To which i agreed on the valet. Offered to pay but no you pay the valet when you get there. Two days before leaving had email confirmation about hotel etc, i rang the hotel to see if i needed to allocate car park space and was told no you can park in car park near by or pay valet £110 as you can imagine my horror... Obviously when booked 4 months ago it was spring? winter now the peak of summer more than double the price... Terrible really. Rooms clean bed comfortable. hotel situated in good area. Didn`t let it ruin our stay as booked theatre tickets so parked in local car park..

Guest rating: 5/5

1/8/2016

"-"

What can I say but great things about this hotel, again booked this for my mums 70th, from the moment they arrived to the moment they left, nothing was too much trouble. The staff were extremely polite, the room was spotlessly clean and tidy and they had an amazing time.

Guest rating: 5/5

26/7/2016

"Very clean hotel with very helpful staff"

Guest rating: 5/5

23/7/2016

"Very comfy beds and good air con"

Lovely hotel, comfy rooms, everything u need, even thu we had an internal room with no view, it didn`t ditract from our stay. We had afternoon tea and really enjoyed it.

Guest rating: 5/5

29/6/2016

"-"

Very friendly and helpful staff, clean and very comfortable room would recommend this Hotel to friends.

Guest rating: 5/5

27/6/2016

"First class hotel - ticked all the boxes."

Staff very helpful, nothing was too much trouble. Rooms were excellent as was the breakfast. Will definitely be visiting again.

Guest rating: 4/5

5/6/2016

"Hotel rating"

Overall rating is good but would have been excellent and this is due to being woken up by an unknown alarm (sounded like fire alarm) going off at just gone 6a.m on Saturday morning, the alarm startled me into jumping out of bed and this causeday me to tear the muscles in my neck which I have been in great pain with since and has ruined my weekend a fair bit , we never had an apology or an explanation for the alarm goin off which I feel was bad service from such a beautiful hotel with fantastic staff. The rooms were beautiful and so was the hotel and the staff were fantastic and very welcoming and this it what makes it such a shame about the 1 very very bad point.

Guest rating: 4/5

30/5/2016

"-"

Breakfast was not incuded in our package, found choice combinations confusing, having to pay not only for what you ate but what you didn`t.

Guest rating: 4/5

28/5/2016

"Great view of Thames from the room"

Room was excellent tele over bath! Bar lacked atmosphere but overall good stay. Great location for seeing the sights

Guest rating: 3/5

22/5/2016

"Good"

Very nice hotel but shower head needs cleaning and bathroom ceiling below standard

Guest rating: 4/5

22/5/2016

"Great location "

Beautiful hotel, a bit deceiving as you expect to enter ge front of have building ???Was upgraded on arrival, very spacious but I think it`s lost some of its old grandeur, as decor is quite modern.Breakfast was very good ;)

Guest rating: 4/5

17/5/2016

"Very efficient and friendly staff"

Although everything was good , the bathroom fittings were looking rather tired and require refurbishment

Guest rating: 5/5

15/5/2016

"Very good hotel"

Guest rating: 5/5

30/4/2016

"-"

Paid a little bit extra and had a wonderful room looking at the river. Great choice for all theatres on the Strand

Guest rating: 5/5

25/4/2016

"A very warm welcome at reception from James, and very helpful. We look forward to returning. "

Guest rating: 4/5

17/4/2016

"Expected more. "

Someone else`s make up on towel. Fire alarm at midnight. No power from 6am-10am. Breakfast turned up at room late after being chased. No apology. Room not made up on Saturday evening. Good location, but as above service was way off being 5 star.

Guest rating: 5/5

14/4/2016

"-"

Excellent accommodation and service, well worth a visit!

Guest rating: 5/5

4/4/2016

"Amazing hotel. "

From the moment we arrived the staff instantly made you feel welcome and are very attentive to anything you require. So friendly and warm we didn`t want to leave defiantly coming back soon.... thankyou to all the staff who made are stay so special.

Guest rating: 5/5

13/3/2016

"Lovely hotel and team"

Highly recommended, nothing was too much trouble. Thanks

Guest rating: 5/5

7/2/2016

"Fantastic Hotel."

Fabulous hotel. Perfect location, staff very friendly and helpful and breakfast was lovely. Rooms very comfortable and clean. Would definitely stay here again.

Guest rating: 5/5

2/2/2016

"Superb service which makes you feel special."

Although quite expensive the Royal Horseguards is a superb hotel which is extremely well situated on the Embankment .Staying there is always a special treat!

Guest rating: 5/5

18/1/2016

"Excellent as usual"

Guest rating: 5/5

4/1/2016

"Royal Horse gourds Hotel"

Staff were brilliant and facilities excellent

Guest rating: 5/5

13/12/2015

"-"

The hotel was amazing it was for my partners 30th birthday we was given an upgrade and she was made to feel very special worth every penny

Guest rating: 5/5

23/11/2015

"Worth every one of its Five Stars"

Not a massive room but very clean with excellent bathroom, air conditioning etc. And the view? Out of this world. We were on the 5th floor overlooking the Thames, the London Eye and the Shard - what more can you want. And it`s right next door to the Golden Jubilee Bridge and less than 100 yards from the theatre!

Guest rating: 5/5

13/11/2015

"Ideal Location for Central London."

In order to attend the Service of Remembrance at the Cenataph, Whitehall, we chose to stay at the Royal Horseguards Hotel. A very comfortable, clean room, the staff were exceptionally helpfull, polite and made us very welcome. We will certainly stay there again, and would recommend this hotel to all our friends. First Class.

Guest rating: 2/5

1/11/2015

"Hotel is amazing BUT problems with the next door room.."

Hotel and staff are amazing BUT we had a dreadful time due to the next door occurrence when they were smoking.. this happened circa 4 times throughout the night and morning and to top it all we were woken up by talking and smoking at 1am in the morning and then loud snoring 6am.. it was really disappointing and was a celebration for my wife birthday..

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Sat:9am-5.30pm. Sun:10am-9pm.

'Guest rating' explained

We invite all guests to rate and review their chosen hotel upon departure.

To ensure our guest evaluation is always up to date and to allow for hotel improvements, our guest rating is the mean of the most recent 100 assessments.