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Guest reviews

Guest rating: 91% ( 3253 guest reviews )

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Guest rating: 4/5

20/12/2016

"Deserves 4 1/2 stars in fact. STAFF uniformly helpful, and pleasant to deal with. Facilities good "

Guest rating: 3/5

20/10/2016

"Poor breakfast"

Plates not heated and tomatoes hardly cooked at breakfast. Only one knife at setting.

Guest rating: 5/5

16/10/2016

"Perfect central location. Excellent facilities."

This recently renovated hotel combines modern facilities in a sympathetically restored elegant building. Perfect location for West End and central London. Without exception the staff are helpful and friendly. Rooms are well appointed, have good facilities and although some reviews have commented that some rooms are small, they are no smaller than comparable hotels in central London and are completely ideal for a short visit.

Guest rating: 5/5

13/9/2016

"Great location & Super Friendly Staff"

Guest rating: 5/5

21/8/2016

"Best hotel in london"

I have have stayed in a few hotels in London , but The Amba hotel tops them all.Great service, friendly and helpful staff, excellent room,

Guest rating: 5/5

7/8/2016

"Fantastic Location & Excellent Standards"

I Have just returned from the Charing Cross Hotel, I have stayed at this hotel on several occasions and I can only say that it simply gets better with every stay. The rooms are clean, comfortable, the staff are so pleasant and helpful it`s just a great hotel in such a fantastic location.

Guest rating: 5/5

21/7/2016

"very nice "

beautiful full mod cons loved the fridge full of goodies all staff very helpful

Guest rating: 5/5

28/5/2016

"If you are seeking perfection ...."

From the moment we were greeted at reception until the moment we left, we had personal attention from all levels of staff which made our stay memorable. An excellent hotel, to be recommended.,

Guest rating: 5/5

26/5/2016

"Charing Cross Hotel"

Very pleased with hotel this is about the 5th time we have stopped at this hotel ideal location for sight seeing and London shows the hotel was very clean and the service and staff were excellent would recommend this hotel

Guest rating: 5/5

16/5/2016

"Excellent hotel, great location"

Guest rating: 4/5

9/5/2016

"-"

Guest rating: 5/5

1/5/2016

"Fantastic location for the theatres and Leicester Square "

Guest rating: 3/5

24/4/2016

"Mixed quality"

For a 4 star nothing special. We were in Executive double which was OK but nothing special just slightly better than Premier Inn. A couple of beers and water from the mini-bar are not worth the price difference. Three coffee capsules between two people is mean. The Amba lounge service on the second day was dis-attentive at best for us and others. Generally pleasant stay with front of house & general staff helpful and friendly. Only basic toiletries in bathroom. Having stayed in many !00s of hotels across the world this one will not be memorable other than over star`d.

Guest rating: 5/5

24/4/2016

"Just perfect"

Guest rating: 5/5

20/4/2016

"Night in the Strand"

Friendly, helpful staff and well-appointed, quiet accommodation made for a most enjoyable stay. We would certainly use this hotel again.

Guest rating: 5/5

19/4/2016

"amba hotel,superb"

stayed in a good few hotels in central london ,and this at the time is definitely one of the best, great staff complimentary mini bar, soft drinks ect, recently refurbed, and cool bars.

Guest rating: 5/5

16/4/2016

"excellent service.spotlessly clean.staff friendly. ideal location"

Excellent service, room and staff. Would not hesitate to recommend hotel, free mini bar, use of bath and slippers. Breakfast, meals a bit pricey,

Guest rating: 5/5

10/4/2016

"Cannot be faulted "

Absolutely brilliant , took my partner for her birthday , hotel gave us an upgrade as well as chocolates , wine and birthday cake . Staff are all so helpful and friendly , without doubt if I go to London again this is where I will stay . Also it is in a perfect position for all the usual attractions . Thank you to all the staff for making it a memorable stay .

Guest rating: 4/5

10/4/2016

"Very friendly rection staff bedroom good but london rating very convenient situation for venues"

Guest rating: 5/5

19/3/2016

"Best hotel I`ve ever stayed in"

I brought my nana to this hotel and she was a bit worried as she had stayed hear a few years ago and hadn`t liked it. However we we both absolutely blown away by how beautiful this hotel was. The staff were so attentive and from walking into the reception couldn`t do enough for you. The rooms were beautiful with a fantastic bathroom and comfortable beds. Free mini bar and affordable delicious room service. Quite honestly couldn`t praise this hotel enough.

Guest rating: 5/5

13/2/2016

"Beautiful hotel, accommodating staff, fantastic location, the comfiest beds!"

From the moment we arrived we were treated like their most important guests ever. We had booked 2 twin rooms one with disabled access and thoughtfully so that both rooms were on the same floor we were given a free upgrade to a junior suite - without asking! I cannot praise the staff highly enough and the fuss they made of my elderly mother who was celebrating her 83 rd birthday. The disabled suite was beautifully done and although had all the aids required did not feel at all institutionalised. Highly recommended.

Guest rating: 5/5

17/1/2016

"Excellent hotel"

Stayed in a few round the world and they could take a leaf out of this hotels book. It`s always the little things that nag. But the nespresso free unlimited wifi and a tablet full of info and working was a great touch. Certainly be back.

Guest rating: 5/5

9/11/2015

"Warm friendly & helpful staff. Hotel standard excellent. "

Guest rating: 5/5

19/10/2015

"very comfortable,ideal for tube,buses,and central london"

Most helpful staff, and upgraded room to executive room with no charge,when a slight change in requirements was rewuested

Guest rating: 5/5

18/10/2015

"Clean, quiet, great staff and service, and real milk in fridge!"

Guest rating: 5/5

5/10/2015

"Superb and very relaxing hotel"

Guest rating: 5/5

14/9/2015

"Characterful hotel, friendly staff, very clean and well maintained. "

Guest rating: 5/5

13/9/2015

"Lovely!"

Friendly staff, really lovely room, excellent all round!!

Guest rating: 5/5

24/8/2015

"beautiful hotel"

brilliant base for getting to most London sites and attractions. Friendly staff, clean, comfortable and surprisingly for London quiet rooms. We will go again

Guest rating: 5/5

24/8/2015

"Quirky and fun"

This hotel was lovely and clean, having recently been refurbished. Quirky, meandering hallways, John Cleese look-a-likes screaming in the restaurant and the best shower of any hotel I`ve stayed in, in England. Great access to Charing Cross station and seconds away from Trafalgar Square. AND, everything in the mini-bar was included.

Guest rating: 5/5

10/8/2015

"A First Class place to stay."

We always choose to stay at the Amba Charing Cross hotel if we can when visiting London on a mini-break The staff are welcoming and attentive, and you know that you will be well looked after.

Guest rating: 5/5

9/8/2015

"Wonderful staff, great hotel"

Bought this package as a gift for my brother and his partner. He was delighted, said hotel was great and nicest hotel staff he`s ever met. Service was fantastic and staff could not have been nicer or more helpfulBooked this package through hotels xxxxx and think that it was very good value for money

Guest rating: 5/5

4/8/2015

"Location and service exceptional."

Guest rating: 5/5

21/6/2015

"-"

Very nice - great in room coffee :)

Guest rating: 5/5

2/6/2015

"Excellent luxury hotel in the heart of London"

As a London hotel fairly high in the price range I had high expectations. It didn`t disappoint. The room, the food, the service and the friendliness and helpfulness of the staff all were first class. I enjoyed my stay immensely.

Guest rating: 5/5

17/5/2015

"comfortable and central, amazing staff"

Very nice and comfortable hotel with quiet rooms, great bathrooms and staff who greeted us like long lost friends. Well done, service as it should be.

Guest rating: 5/5

20/4/2015

"Wow"

Fantastic from room facilities to the staff. Wonderful

Guest rating: 5/5

1/4/2015

"-"

Very helpful friendly staff. Room well equipped and clean. Would have preferred to have been in main hotel and not Buckingham Wing but hotel in general excellent

Guest rating: 5/5

15/3/2015

"Excellent Hotel"

Excellent Hotel with very frendly Staff , Excellent room accomadation very clean and well looked after

Guest rating: 5/5

14/3/2015

"Great hotel excellent location "

One of the friendliest hotels I`ve stayed in in London, staff are very friendly the hotel is within a ten min walk from Covent garden and most theatres it is very central just a two minute walk from Trafalgar square, the breakfast is very good, the rooms are of a good size and the beds are very comfy would highly recommend this hotel.

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UK: 0800 692 8000
Canada: 1-866-566-3706
Ireland: 1800 936 936

Mon-Thu:8am-10pm. Fri:8am-8pm.
Sat:9am-5.30pm. Sun:10am-9pm.

'Guest rating' explained

We invite all guests to rate and review their chosen hotel upon departure.

To ensure our guest evaluation is always up to date and to allow for hotel improvements, our guest rating is the mean of the most recent 100 assessments.