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Staff were very helpful. Small problem with confusing modern plumbing was immediately and politely dealt with--at 11:15 at night! Room excellent, comfortable and modern. Location perfect for theatre and morning getaway on the Underground.Full Breakfast buffet very welcome. Naturally pricey, but great food at the right time in the right place.
Great location. Comfy bed, good sized room with nice bathroom. Very clean hotel also. Had lovely weekend.
Clean and comfortable hotel with friendly and helpful staff. Room heating not very satisfactory and towel rail never worked,although Conciege visited room.Very miss leading as to whether the breakfast was included when booking a theatre break.
Clean great staff helpful
There was a problem with the room allocation which mean`t that we were kept waiting while they prepared a double room by moving the beds. I believe the room was an upgrade.The hotel staff were very apologetic and we we were offered a free drink as compensation.
very helpful staff, very clean would stay here again
On the whole pleased with my stay, but there was no hot water on Saturday and London grime needs hot water! When I rang housekeeping they sounded irritated that I asked politely when there would be hot water. A rather perfunctory apology was offered.
Handy for central London. Room was clean, bright and modern with spacious en-suite. Comfy bed. Couldn`t hear any street noise. A great night`s sleep. Staff very welcoming. Excellent choices at breakfast. Would stay here again.
Only there for one night but very comfortable stay with polite staff and quiet room
Helpful staff , good location, clean and comfortable bedrooms
Very welcoming, lovely communal areas and the room was very clean and comfortable. They also went the extra mile by meeting my request for rooms close to each other for us and our friends and they also recognised my husband`s birthday. They couldn`t have done more.
Slow reception, slow checking in and checking out,room was ok but non existent wifi,and other guests had no consideration for other hotel user,rude and noisy (not hotels fault I know.) Excellent location for shopping and easy to get too from either tube stations.
Even after requesting a nice room for a special occasion my wife`s birthday we were put in to a room a the vey back of the hotel up two flights of stairs and then down two flights of stairs No face cloths or bath robes and long blackhairs in the bed. I complained after being locked out of the room as the card key didn`t workand the bath robes were delivered to next door. The late night sandwich was terrible and the frieswere barely cooked I could go on on but will stop with a thank you for the card "Happy Anerversary" to Carol spelt wrongIt`s the thought that counts
As usual the Thistle Holborn was very good. It is very conveniently situated and the room was well decorated and very comfortable. The breakfast was very good and the staff were attentive and helpful. The only difficulty was that both lifts were out of service when I arrived . As my room was on the second floor this was not an overwhelming problem but I am getting a bit old to easily manage two flights of stairs with an overnight bag. I suffered no ill effects however and overall it was a very good stay
Recommended. Walking distance from Soho, rooms are spacious, clean and modern. I didn`t have the breakfast myself but my mother said it was good.
Great hotel stay ten minutes walk from West end, Covent Gardens, room was very comfortable and clean, staff very helpful will definitely book with them again.
Staff very friendly and helpful. Rooms nicely decorated and comfortable
Very nice hotel. Comfortable beds.
very good location,excellent staff,great place to stay would return.
This was ideally located for our theatre break. Very comfortable rooms and beds with attentive welcoming staff.
Great hotel and ideally placed especially if your going to a show as it is near to the theatre district and within easy reach of the underground. The hotel was lovely and quiet at night and the rooms are spacious and decorated to a very high standard with a lovely modern bathroom with a great shower! Ample storage and plugs and the bar area was also really nice. Spotless throughout with lovely helpful staff. I would recommend this hotel to anyone.
Spent the night at this hotel while in London for a show, Very well situated for our needs, clean and tidy relaxed environment, Suburb staff team, smart friendly and helpful to the extreme.
Hotel was exactly what we needed for our theatre break.
Friendly and helpful staff, extremely clean and comfortable
Can`t really find fault with this hotel. We were given a free upgrade, room was large, immaculately clean and stylish. Reception was friendly and efficient. Bar areas were great, albeit somewhat quiet. Would thoroughly recommend.
On arrival lovely.greeying from reception staff. Room spotlessly clean... although air conditioning didn`t work. Once mentioned to staff they moved us to another room.
Brilliant location for all popular attractions.Lovely breakfast with excellent service and very welcoming too. Noisy air conditioning in room 127 was a little annoying but otherwise room was fine.
Loved the location. Reception staff were extremely helpful. Only one person was on the bar so he was quite pressured. Food was good when it arrived, but one lunch was missing. The reason for staying was for the family of 11 to get together to celebrate our dad`s 90th birthday - unfortunately the bar staff refused to allow us to cut his cake in the bar, so we had to squash into one of the rooms. Otherwise a lovely hotel
Such helpful staff, spotless room, able to leave luggage to collect when leaving city was so useful. perfect location
Great location, great staff, great room, great comfy bed. Highly recommend. Bar and good prices reasonable too. We will be back!
With a central location and wonderful hotel facilities and extremely friendly staff, the question is, what more would you want from a city break? Nothing is the answer. We were celebrating my partners 30th birthday and they were extremely personable and couldn`t do more for you. Thank you for an enjoyable stay and we would definitely return.
Reception friendly, staff very helpful. Room ready 2 hours earlier than usual check-in time, so able to offload bags, etc. Deluxe Double room very comfortable, quiet, no frills, but spotlessly clean, good shower/bath, all essentials provided. Paid extra for breakfast, very good value and quality at £12 extra p.p. Good position with 15 - 20 minute walk to Oxford Street, Covent Garden etc., convenient bus stop right outside.
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