The Clermont London Charing Cross. The Strand, West End, London, WC2N 5HX

The hotel was excellent value for money in a great central location. We were upgraded to a deluxe suite which included a full English breakfast, use of the Amba lounge and a complementary mini bar in the room. The staff made you feel very welcome upon arrival and left a bottle of wine and a card in the room for my wife`s birthday. We will definitely be staying at the Alba the next time we return to London.

We did have two comments to make on the room that we had. We gave these comments to the hotel and I feel sure that they will rectify. Incidentally you did mislead us in that you said we would pay extra for breakfast, when in fact the room that we had the breakfast was complimentary as was the mini bar and the use of their executive room with free coffee and drinks; which we were able to make good use of.

We were upgraded, room was wonderful with dressing gown, slippers, hairdryer, iron and free mini bar, lovely bathroom. Will definitely stay there again, it was central, ideal for theatre

Exceptionally friendly and helpful staff. A very comfortable room with welcome added touches such as bath robes & sheets rather than bath towels, a free mini-bar, plus sockets for all types of technical wizardry.

I booked this hotel as an early Christmas present for my daughter primarily for its great location and I could not have been happier. From the moment we arrived in reception the staff could not have been more welcoming. It was only 10am but our room was available and a very helpful porter showed us to it. The room was absolutely lovely with a complimentary mini bar and an ipad for our use. On check out we were asked if we would like a drink of either mulled wine or sparkling which was a lovely end to our stay. I will definitely be returning some time soon.

This hotel is the best I have ever stopped in. We arrived at the hotel 3 hours early but they still managed to get us into a room straight away which by the way was amazing, lovely and clean. At arriving at the hotel they asked us what the reason was for visiting London, I told them it was a surprise for my girlfriend as it was her birthday. When we entered the room on the evening they had left my girl friend a birthday cake and a card. I really couldn`t ask for anymore they was amazing. Would definitely recommend to anyone.

Only issue was the shower door didn`t fit properly, so water got onto the bathroom floor! Bit of a hazard. Also the maid tried to get into the room twice in the morning 8:45 and 9:15!!

ions were terrible for a one nighter,you had to go up a lift -down a lift a nightmare, also the main staircase had wonderful Christmas decorations on the handrail , but no handrail any more???? all right going up, ,not going down other than those two niggles perfect stay well done.

My wife and I do not often leave reviews, but having experienced a fantastic stay at the Charing Cross, we felt we must in this case. From start to finish the staff were incredibly courteous, offering more than i would expect. The recently refurbished room was spotless, well equipped and even had an ipad for us to use. Without my mentioning, the hotel picked up that my birthday fell over the period we were staying, and had a complimentary bottle of sparking wine delivered to our room, along with a birthday cake!! Needless to say we will certainly visit again when next in London.

Fantastic hotel. Brilliant location right next to Charing Cross station. All the staff were very friendly & helpful. Great to get an upgraded room with access to the vip lounge!

Rooms, service and staff all first class - just don`t book it in conjunction with Evita!!!!!

From the time we arrived the staff were just charing and couldn`t do enough for you. Even when we had a problem with room service the staff went out of their way to put everything right which they did in such a way that they turned this into a positive. The location is brilliant for all the attractions of London being within easy walking distance. Fantastic hotel, with fantastic staff, in a fantastic location - we will certainly be staying here again.

Room very nice size. Bathroom had knob missing on the heated towel rain, toilet seat loose and around the shower door grouting missing.

Brilliantly attentive staff, large spacious room, complimentary use of in-room I-pad/internet with speedy connectivity, Nespresso machine (sadly no George Clooney with it tho), extremely comfortable beds, in room air con, and all in top notch condition. Highly recommended!

Stayed for 2 nights . Excellent location,calm and peaceful retreat after busy days in London Exceptional staff attending on reception. Highly recommend this hotel

Hotel was ideally situated for all london sights. Very welcoming and helpful staff.

Very helpful staff, lovely newly refurbished room.

Exellent apart from the pillows and duvet

This hotel is amazing, the staff are excellent, the location is perfect and the newly refurbished hotel is out of this world. Definitely be returning.

loved this Hotel, excellent location staff were amazing

Fantastic from start to finish! Staff are very friendly, breakfast delicious, and room was perfect. The location, however, was spot on - walking distance from Waterloo, West End, Covent Garden. Really can`t wait to go back

The hotel was in a perfect position to reach everything by foot ( with sensible shoes) the room were immaculate and staff were exceptionally helpful and friendly ... Beds were so somfortable with luvly fluffy quilts and extra pillows ...big fluffy towels and not a Spek of dust in sight ...highly recommended :-))

We have never felt so well looked after by any hotel. The breakfast was wonderful. All the staff were so cheerful and friendly and our room was lovely. The bed was very comfortable and the whole room was clean and very modern. We will definitely go back again one day.

Lovely hotel, proper old grand hotel luxury in places. Modern rooms with quality touches. Excellent staff. Great location.

Fabulous !

Outstanding hotel in great location. Overall service was outstanding. Two minor annoyances 1. Arrived early and room was not available. Advised to return at 3:00 PM to receive key and luggage would be in the room. Returned at 3, entered the room, no luggage. Had to go downstairs twice to finally get someone to deliver my luggage. 2. Computer available to guests was extremely slow and the printer did not work. Other than these 2 minor issues, the hotel was outstanding. Would stay there again.

A lovely room which was an upgrade due to the special occasion we were celebrating that weekend. A lovely bedroom and bathroom and great food served in the restaurant. Breakfast was very good. When we go back to London we will be booking back in the Charring Cross. Can`t say better than that!

The Charing Cross has the most luxurious rooms I`ve ever stayed in, the location is perfect in the heart of London and the staff are some of the kindest and helpful people I have ever met!

I have stayed at many hotels both abroad and in the UK and I can honestly say that the staff of the Charring Cross are the most friendly and helpful of them all.

Wouldn`t stay anywhere else apart from the charring cross hotel now when visiting London,

We were met by very friendly and helpful staff. Offered a soft drink as we checked in. Loved the grande decor and beautiful staircase. Room was huge, lovely bright and well fitted bathroom. The location was superb, just a few mins stroll from all the sights. The hotel kindly held on to our luggage when we checked out so we could enjoy the rest of the day. Nothing was too much trouble. Will definitely be back.

Have stopped here before and yet again we have had an amazing stay. The staff here are so friendly and nothing seems to be too much trouble for them. Breakfast was beautiful and well worth booking. We will defiantly stay here again.

The staff, the comfort, the position of the hotel all fantastic. Staff could not do enough for us. very clean rooms with all you need to enjoy your stay. nice comfy bed. so close to all the major sites in london with out having to use the tube or buses. Recommend everyone try this hotel.

The staff at this hotel are so welcoming and genuinely so. Nothing is too much trouble and they all appear to love their jobs. The room was beautiful, wonderful waterfall shower, excellent guest facilities, breakfast was yummy!! Didn`t take advantage of the complimentary drinks as we were too busy shopping!! Will definitely be returning to this hotel and would recommend it to everyone. First class service from every member of staff we encountered. I booked this as a gift for my best friend`s 40th Birthday treat - thank you to all the staff for making our girlie break so wonderful.