The Rubens at the Palace. 39 Buckingham Palace Road, Victoria, London, SW1W 0PS

room was clean and comfortable only down side not enough staff on in the bar sometimes, leaving people to wait a good 15/20 mins before receiving their drinks

Staff so helpful sorting out a booking problem without fuss or resorting to "Policy Statements". Accommodation clean, warm and comfortable

Staff in Rubens really friendly, room spotless, Usual rip off with bar prices though, claimed that Draught beer was Off at lunchtime (again) Rubens lost out in the end as we were meeting friends and we just went for a drink down the road for the afternoon instead Linda Thompson Falkirk Scotland

Very convenient location, excellent staff, delicious breakfast and superb pianist in the lounge on a Saturday.

Friendly staff, brightly lit clean rooms with good views.

good service at reception but poor and slow service in the lounge after the show

Very convenient location warm clean atmosphere.

We would mention the helpfulness and courtesy of all the staff as being particularly impressive.

Room was small but adequate, breakfast excellent. A good hotel for a weekend break

on the small side and the bathroom needed some attention i e the bath panel was rotting due to water leeking from the showe.

We visit Rubens once a year and have done for the past 6 years ,always the same friendly staff ,spotlessly clean rooms, never fails to impress and the breakfast is second to none....excellent.Thank you!

This is the best reasonably priced London hotel we have stayed in over many years. The staff were all very welcoming and friendly, the bedroom was comfortable and well equipped, the hotel lounge, bar and restaurant were elegant ly furnished and relaxing. The bar snacks, cocktails, and afternoon tea were excellent. Our only complaint is that the hotel car park was not advertised to us beforehand.

will certainly stay again and recommend to friends and strangers , they will not be disappointed with the service and feel of the hotel

Comfortable room and excellent breakfast. Bar very expensive---over £10.00 for 2 coffees!

The Rubens location, service,food, helpfulness were all excellent! my only gripe is that the room was really small, so much so that we had to constantly move items of furniture in order to move around the room.

It added to a wonderful experience. The bar was a little expensive if I had to find fault . The staff were helpful and polite.

great hotel, good location, friendly staff, no faults to be found

This is a quality hotel, staff strive to provide excellent service. The rooms are lovely. It`s pricey but i`ve stayed in a couple of ridiculously expensive hotels in London and this one almost matches up. If i had a gripe then i would say the tea/coffee tray could have been better stocked, but if i`d asked i don`t doubt reception would have sorted it out quickly.The location is fabulous, a stones throw from victoria. Would definately recommend.

It was a joy to stay there

The rooms were clean and comfortable and the restaurant food at breakfast and in the evening in the carvery was good and the staff attended to our needs. The reception staff were extremely helpful. However, the bar service was EXTREMELY slow. The bar food when it came was very fresh and we enjoyed the food. However, we had ordered a taxi for two hours after the time of first ordering bar food. We thought this was ample time but we almost had to leave without some of our food. Two young children in our lunch time party, aged four and two, had to wait forty five minutes for ice cream to be served and became rather restless.Slow service in the bar is our only complaint and we will be happy to stay at the Rubens on another occasion but we may have lunch elsewhere! Very convenient for the Investiture event at Buckingham Palace that we were attending.

Location perfect, all staff helpful and friendly

a graet welcome left us feeling that we were regulars!

I found the room quite small, but clean and had everything we needed. The ensuite was also clean, and had those extras. The staff were very friendly and helpful. The breakfast was first class, and this was what impressed me most. It as very close to Victoria Station, and I would recommend to a friend.

Would recommend to friends.

Smoking room, thank you but no ashtray supplied! Dinner at 18.40 but had run out of beef very little left in regard to portions of lamb and pork, one slice hardly good value! Saw the afternoon tea wow! wish I had had time to indulge. Thank you for a very comfortable stay.

Definately be recommending and re visiting this hotel in the future. Near Victoria station which was ideal for us for arriving and transporting around London. Staff were so helpful as it was our first time in London, breakfast was delicious as was carvery dinner. Room was not our taste (very flowery !) but decorated to high quality standard and had loads of character with beautiful antique style furniture, very clean, excellent shower and bed although soft was very comfortable.

From the moment of arrival at Rubens it was obvious that we were about to experience a wonderful hotel with superb atmosphere and excellent staff. Everyone we came into contact with had the same focus on customer care. Nothing was too much trouble and the stay was exceptional. Usually I book different hotels but would definately return to this one. Thank you

Room smaller than expected but very comfortable and clean - fine for one night. Kettle didn`t work but was changed quickly when reported. Room service food/drink was lukewarm - burgers burnt and fries undercooked.

Every aspect was excellent: food, room, personel. They could not do enough for us to help make our stay even better.

Have stayed in this hotel on three occasions. The staff are always very helpful and friendly. The hotel is very clean and in the rooms there is everything that you need.

It was my first time in the Rubens and I thought it was great! I really enjoyed breakfast and the attention from the staff was outstanding. I would definitely like to return with my family for a special treat - I would like to see what the family rooms are like. The location was perfect both for the conference that I had to attend and proximity to Victoria Station. I thought the bedroom was a bit cool, but I put a blanket on the bed and had a great night`s sleep.